VENDOR GUIDE
SimpleCater IQ Set Up
SimpleMeals IQ Sign Up
Welcome! You're officially a SimpleMeals Vendor.
You should've received a link to create your virtual food hall on SimpleMeals IQ.
Please register using the sign up form. you can also access it my clicking "join SimpleMeals" at the bottom left of the SimpleMeals IQ. The e signup form is mandatory to list the restaurants on SimpleMeals IQ and to manage the restaurant menu items and other various information to allow customers to place order.
Once sign up has been completed and email verified, someone from the SimpleMeals team will review the application. You will receive an email when the account has been approved.
IQ Set Up
The SimpleMeals team will handle the initial set up. Please send us an email with important information such us: logo, address, contact person, meal kit options and recipes.
Vendor Dashboard
The dashboard provides the following information:
1. Total Completed Orders: It will display the total count of orders from all restaurants listed which have been marked as delivered.
2. Total Sales: It will display the total count of the sale generated from all the restaurants of a merchant.
3. Reviews: It will display the total count of reviews & ratings posted by the users on all restaurants.
My Account
Under account, you may edit basic account information such as name, phone number, email address and change password
Whenever you make a change, make sure you click "save" at the bottom of the page, otherwise nothing will save.
Managing Users
On click of Add New link, admin can add a new restaurant user by filling up below details:
Click on the pencil icon to edit the details of the delivery staff member.
Click on the lock icon to change password of the delivery staff member.
Restaurant: Merchant will assign 1 restaurant to a restaurant user.
First Name
Last Name
Email
Phone Number
Status: (Active/Inactive)
Managing Drivers
In this section, restaurant can view and manage delivery staffs who deliver the orders of the restaurants. NOTE if SimpleMeals is handling your deliveries, you don't have to worry about this section.
Click on the pencil icon to edit the details of the delivery staff member.
Click on the lock icon to change password of the delivery staff member.
Restaurants can also change the status of any delivery staff as “Active” or “Inactive".
Click Add New to add a new delivery staff member.
Restaurant Set Up
Restaurant Dashboard
On dashboard, click the "edit" icon on a restaurant to access the restaurant dashboard.
On this page you can view and manage the restaurant details, menu item information, delivery locations and menu prices and other important information.
On restaurant dashboard, merchant can view:
Total Sales : The total sale generated by the rerstaurant.
Total Orders: Total order count placed for the restaurant.
Total Completed Orders: Total order count marked as delivered.
Total Reviews: Total reviews & ratings posted by the user for a restaurant. Admin can also reply to reviews.
Active Offers: Total offers/coupons count currently active for the restaurant.
Restaurant Details
Click the "restaurant details" tab to edit important information such as: Restaurant Details, Timings, Tax Charges, Delivery Charges, Location.
Restaurant details:
Restaurant Name
Address
Description
City
Region
Zip Code
Email
Phone Number
Alternate Phone Number
Minimum Order Value
Serves (Veg/Non-Veg/Both)
Status (Active/Inactive)
Payment Method (Online, Cash, Both)
Delivery Time
Preparation Time
Cuisines
Timings
On Timings section, Restaurants can control the delivery, order, preparation and restaurant timings.
By default SimpleMeals set you to only receive meal kit orders for the next day or further in the future.
If you are able to provide meal kits within a same day you can establish your establishment’s operational hours including association with menu items
Payment With Stripe
From the main dashboard select your restaurant / edit.
1) On the left navigation panel at the bottom you will see TRANSACTION > Transaction History.
2) Go there and then on the top right you will CONNECT STRIPE.
3) Fill out the needed information and create your STRIPE account (make sure to store for future access)
Delivery Charges
On the Delivery Charges section, restaurants can manage delivery areas as well as delivery charges. NOTE if SimpleMeals is handling your deliveries, you don't have to worry about this section.
City Name
Area Name
Zip Code
Charges
Locations
On the Location section, restaurants can specify the restaurant location on a Google map by repositioning or drag & drop the pointer onto the accurate address of the restaurant.
Menu Set Up
Menu Group
In this section, restaurant will add the menu groups of the menu items such as appetizers, entrees, sides, desserts, drinks.
Click on the pencil icon to edit the details of the menu groups.
Click on the lightbulb icon to change the status of the menu group as “Active” or “Inactive”.
On click of Add More link to add more menu groups in the list. To add a menu group, complete the following fields:
Menu Group Name
Timings (Breakfast/Lunch/Dinner/Snacks/All Time)
Status (Active/Inactive)
Quantity Group
In this section, restaurant can add the quantity groups of the menu items such as half, full, quarter etc. Please see the screenshot below:
Click on the pencil icon to edit the details of the quantity groups.
Click on the lightbulb icon to edit the status of quantity group as “Active” or “Inactive”.
Click on "Add New" to add more quantity groups in the list. To add a quantity group, complete the following details:
Quantity Group Name
Status (Active/Inactive)
Display Order
Topping Group
In this section, restaurants will add the Topping Groups of the menu items such as Cheese, Spices etc.
Click on the pencil icon to edit the details of the quantity groups.
Click on the lightbulb icon to edit the status of quantity group as “Active” or “Inactive”.
Click on the "Add New" link to add more toppings groups to the list. To add a topping group complete the following information:
Topping Group Name
Status (Active/Inactive)
Display Order
Toppings/extras items
In this section, restaurants can add the Topping of the menu items such as Cheddar Cheese, Chicken, Guacamole, etc.
Menu Items
In this section, restaurants can add the specific Menu items of the restaurants such as Arroz con Pollo, Club Sandwich, Tomato Soup, etc.
Click on the pencil icon to edit the details of the quantity groups.
Click on the lightbulb icon to edit the status of quantity group as “Active” or “Inactive”.
.
Click on "Add More" link to add more menu items to the list. To add a menu item, restaurants must complete the following information:
Item Name
Description
Menu Group
Quantity Group Price (If any)
Display Order
Veg Status (Veg/Non Veg)
Status (Active/Inactive)
Spicy (Extra Spicy/Spicy/Non Spicy)
Toppings (If any)
Offer Set Up
Offers
In this section, restaurants can set up offers/coupons that will be applied on total order value at checkout.
The offers/coupons added by the merchant are sent to the admin for the approval and after it’s approved, they are listed on the restaurant detail page.
Creating an Offer
Click on the pencil icon to edit the details of the offers.
Click on the eye icon to view the details of the offers.
Click on "Add More" link to add more restaurants on the list. To add a new offer, restaurants must complete the following information:
Code: Restaurant will add a unique coupon code redeemable at checkout.
Description: Restaurant will add the offer description.
Discount Type (Fixed/Percentage): Restaurant can choose if the coupon will be applied as fixed or
in percentage.
Discount: Restaurant will define the discount price on the coupon code.
Coupon Limit: The limit will define the total coupons which are redeemable on the restaurant, after that it will not be displayed on the restaurant.
Weekday Specific (Yes/No):
If Yes, merchant can define particular days of the week on which the offer will be valid.
If No, the offer will be valid throughout the week.
Minimum Order Amount: Restauran can define a minimum order amount for the offer to be valid/applied.
Start Date: Restaurant can define the start date of the offer.
End Date: Restauran can define the end date of the offer after which the offer will not be valid.
Status
Orders
Managing Orders
In this section, restaurants can view and manage the orders received for the restaurants.
Click "View" the button to view order details.
Restaurant can assign the order to a delivery driver registered with the restaurant. The delivery driver will be notified via email or mobile app push notification about the order assignment.
Restaurant can also change the order to Pending, In Process, Cancelled or Delivered.
On successfully delivery, delivery driver can mark the status of order as “Delivered” which will be displayed on buyer and restaurant side too.
Need help?
Contact us via email: info@simplemeals.com